1. Definitions

• Services: Vehicle inspection, safety certificate issuance, and any related advisory services provided by Tick It Roadworthies.
• Vehicle: The motor vehicle presented for inspection.
• Inspection Report: The document issued detailing the findings of the vehicle inspection.
• Safety Certificate: The certificate issued upon successful completion of a safety inspection, indicating the vehicle meets the minimum safety standards required for registration in Queensland.
• Booked Appointment: The scheduled time and date for the provision of Services.
• QLVIM: Queensland Light Vehicle Inspection Manual — the governing rule book for safety certificate inspections in Queensland.

2. Scope of Services

We will perform a comprehensive safety inspection of your Vehicle in accordance with the current Queensland Department of Transport and Main Roads (DTMR) standards and requirements as detailed in the QLVIM.

The inspection is a visual and operational assessment of the Vehicle's readily accessible components as required by DTMR regulations and the QLVIM. It is not a diagnostic service, a pre-purchase inspection, or a guarantee of the Vehicle's future reliability.

The Safety Certificate attests that the Vehicle met the minimum safety standards at the time of inspection. It does not warrant the Vehicle's ongoing roadworthiness, nor does it imply the Vehicle is free from all defects or suitable for a particular purpose.

Any advice or recommendations we provide beyond the mandatory inspection requirements are given in good faith but do not constitute a guarantee.

3. Your Responsibilities

You warrant that you are the legal owner of the Vehicle or have express permission from the owner to present it for inspection.

You must ensure the Vehicle is presented in a reasonably clean condition, free from excessive dirt or debris that may hinder the inspection.

You must provide accurate and complete information about the Vehicle, including its history, any known defects, and your contact details.

You are responsible for removing any personal belongings or valuables from the Vehicle prior to the inspection. We accept no liability for loss or damage to personal items left in the Vehicle.

The Vehicle must be presented in a condition ready for inspection and a road test. This includes, but is not limited to, having a charged battery, inflated tyres, functioning exterior lights, adequate fuel, and a clean interior so our inspectors are comfortable. The vehicle must be free of any loose items or unsecured loads that could cause a potential issue during a road test.

4. Fees and Payment

The fee for the Services will be quoted to you before the inspection begins.

Full payment is required before any inspection works commence.

We accept prepayments via electronic transfer only.

We charge re-inspection fees, which are subject to change. These fees will be advised at the time of booking the re-inspection appointment and differ with location, specific time chosen and other works required.

5. Vehicle Damage and Liability

5.1 Limitation of Liability

To the maximum extent permitted by law, we shall not be held responsible for any damage incurred to your Vehicle before, during, or after the inspection process. This includes, but is not limited to, accidental damage resulting from a vehicle collision, damage sustained during a brake test, or any other unforeseen circumstances. We accept no liability for any associated financial loss, including repair costs, towing fees, or loss of income, that may arise from damage to the Vehicle during or after the inspection.

5.2 Inherent Defects and Pre-Existing Conditions

You acknowledge that inspections involve the manipulation, operation, and testing of various Vehicle components, some of which may be old, worn, or have pre-existing, non-obvious damage. We are not responsible for any damage that arises from pre-existing conditions, wear and tear, latent defects, the normal process of conducting the inspection, or the failure of components at the end of their service life.

5.3 Mechanical Failures During Inspection

In the unlikely event of a mechanical failure of a Vehicle component occurring during the inspection, you agree that we are not liable for the cost of repair or replacement. Such failures often indicate an underlying issue or the component being at the end of its serviceable life.

5.4 Operational Damage

You acknowledge that the inspection involves the operation and movement of the Vehicle, including raising it or driving it for a road test. We are not responsible for any damage that occurs during these operational aspects.

5.5 Reporting Damage

Any concerns regarding damage to your Vehicle must be reported to us immediately upon collection and in writing within 24 hours. Failure to do so may affect our ability to investigate your claim.

5.6 Exclusion of Consequential Loss

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential loss or damage, including but not limited to loss of profit, loss of revenue, or loss of use of your Vehicle.

6. Safety Certificate Issuance

A Safety Certificate will only be issued if the Vehicle meets all required safety standards as per DTMR regulations and the QLVIM.

If your Vehicle requires attention following inspection, we will provide you with an Inspection Report detailing the specific criteria that need rectification.

You have a specified period (currently 14 days in Queensland) to rectify the identified items and present the Vehicle for re-inspection. If the Vehicle is not re-inspected within this period, a new full inspection fee will apply.

We reserve the right to refuse to issue a Safety Certificate if, in our professional opinion, the Vehicle does not meet the required safety standards, or if there is any doubt about its identity or compliance.

7. Appointments and Cancellations

If you need to cancel or reschedule a Booked Appointment, you must provide us with notice. We reserve the right to charge a cancellation or rescheduling fee of up to 100% of the quoted service fee to cover administrative costs and lost income from the reserved time slot.

If a Vehicle is not ready for inspection as per Clause 3.5, we reserve the right to charge a fee of up to 100% of the booking amount to cover lost revenue, scheduling disruption, and administrative costs.

For a booking created outside our service areas by deceiving our booking system, a fee of up to $55 will be deducted from any refunded amount to cover administrative costs, transaction fees, and lost revenue.

8. Privacy

We collect, use, and store your personal information in accordance with our Privacy Policy. This information is used for providing the Services, record-keeping, and complying with legal obligations.

You acknowledge and agree that we will share your Vehicle's information and your personal data with the Queensland Department of Transport and Main Roads (DTMR) for the purpose of processing the official safety inspection outcome. This is a mandatory step for the issuance or refusal of a Safety Certificate.

9. Governing Law

These Terms are governed by the laws of Queensland, Australia. You irrevocably submit to the non-exclusive jurisdiction of the courts of Queensland.

10. Amendments to Terms

We reserve the right to amend these Terms at any time. Any changes will be posted on our website. Your continued use of our Services after such amendments constitutes your acceptance of the revised Terms.

11–15. General Provisions

Severability (11): If any provision of these Terms is found to be invalid or unenforceable, that provision will not affect the rest of the Terms, which will remain in full force and effect.

Entire Agreement (12): These Terms constitute the entire agreement between you and Tick It Roadworthies concerning the Services and supersede all prior agreements and understandings.

Force Majeure (13): We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from any cause beyond our reasonable control, including acts of God, natural disasters, governmental acts, or outage of online certificate issuance systems.

Dispute Resolution (14): In the event of a dispute, you agree to first contact Tick It Roadworthies directly to seek resolution through good faith negotiation. If a resolution cannot be reached, both parties agree to consider alternative dispute resolution methods before pursuing legal action.

Right of Refusal (15): We reserve the right to refuse service to any individual or company for any reason we see fit at our sole discretion, including but not limited to safety concerns, inappropriate conduct, or prior negative service history. We are not required to provide a reason for refusal of service.